Support
Stuck on something? Email us at jeffrey@promptenhancer.app and we'll reply within one business day. Before you write, the answers below cover most of what people run into.
Installing the extension
Install from the Chrome Web Store. After installing, pin the Prompt Enhancer icon to your toolbar so you can open the popup quickly. Open the popup once to set your mode (Bring Your Own Key or Hosted) before using the button.
The Enhance button isn't showing up
- Make sure you're on a supported site: claude.ai, chatgpt.com, gemini.google.com, or perplexity.ai.
- Reload the tab after installing the extension — content scripts only inject on fresh page loads.
- Check that the extension is enabled at
chrome://extensions. - If you use another extension that modifies the chat input (grammar checkers, clippers), try disabling it to rule out a conflict.
"No API key set" error
You're in BYOK (Bring Your Own Key) mode without a key. Open the extension popup, paste an Anthropic API key (get one at console.anthropic.com), or switch the mode to "Hosted" and sign in.
"Sign in required" or "Token expired"
Your extension token has expired or was never pasted. Open the popup, click "Sign in," sign in on promptenhancer.app, copy the token the site shows you, then paste it back into the popup.
Billing and subscriptions
Manage your subscription at /app/billing after signing in. Cancellations take effect at the end of your current billing period. For refunds or billing disputes, email jeffrey@promptenhancer.app.
Quota and usage
- Free plan: 25 hosted enhancements per month. Resets on the first of each month.
- Pro plan: 2,000 hosted enhancements per month.
- BYOK mode: unlimited. You pay Anthropic directly.
Data, privacy, and deletion
See our Privacy page for what we store. To delete your account and data, email jeffrey@promptenhancer.app from the address on your account and we'll confirm within two business days.
Report a bug or request a feature
Email jeffrey@promptenhancer.app with your browser version, the site you were on, and a short description of what happened versus what you expected. Screenshots help.